Shipping and Returns

We stand behind everything we sell. If you are not satisfied with a purchase, return it within 30 days for a replacement or refund. Returns are subject to a 10% restocking fee.

The guarantee does not cover ordinary wear and tear, or damage from improper use or accidents. These are not refundable:

• Shipping charges
• Installed faucets
• Water bottles, water bags and water sprayers
• Used filter systems and filter cartridges

If an item has a manufacturing defect in its materials or workmanship, you can return it within one year of purchase.

You can return or exchange an item by mail or at the showroom, whether you bought it online, by phone or in person. Please bring or include proof of purchase (a store receipt or shipping invoice).

Items must be in new condition with all original packaging, manuals, fittings and accessories. Returns missing any of these, or that do not meet the guarantee, are sent back at the customer's expense.

Refunds go back to the original form of payment. Your bank may take several days to post the refund. We do not provide return shipping labels, and returns after 30 days do not qualify for a refund or store credit.

We ship domestic and international orders by FedEx. Orders are processed Monday through Friday, excluding US holidays. FedEx leaves packages in a safe place without a signature, so we recommend tracking your package until it arrives.

• FedEx Ground Home Delivery: 3 to 7 business days
• FedEx Pak: 2 to 5 business days
• FedEx 2Day: 2 business days
• FedEx International Priority: 3 to 5 business days
• FedEx International Economy: 5 to 10 business days

International orders may owe import duties, taxes or customs fees set by the destination country. These are not included in our shipping price and are collected by the carrier at delivery.

Please double check your shipping address before ordering. We are not responsible for packages sent to an address entered incorrectly.

If your package does not arrive, or tracking says delivered but you do not have it, contact us within 10 days and we will help you file a claim with the carrier. Claims can take up to 30 days. We cannot refund packages the carrier confirms as delivered.

• Call (714) 596-9696 or email kangenservicecenter@gmail.com to let us know what you are returning.
• Include a copy of your proof of purchase.
• Ship with a carrier that offers tracking and insurance.

Send returns to: Kangen Water Training and Services Center, Returns Department, 17401 Beach Boulevard, Huntington Beach, CA 92647.