Frequently Asked Questions

Drop your machine off at the center and it is ready in 3 business days. Need it back sooner? Same day or next day service is $20 more.

A deep clean is $50 for a K8, SD501 and most countertop models if your machine is registered with Enagic, or $60 if it is not. Under sink machines are $60 or $70, and the Super501 is $100 or $120. Same day or next day service is $20 more.

Send the booking form or call (714) 596-9696, and we will confirm a drop off time. Then bring your machine to the center on Beach Boulevard.

An Enagic certified technician, every time. Our technicians are in house every day, and your machine's status and condition are updated with Enagic's corporate office.

Enagic recommends one every year. Common signs are lower flow, a pH reading that drops off, or white scale around the hoses. If you are not sure, bring it in and we will take a look.

No. We work on Enagic Kangen ionizers only, with genuine Enagic parts, and you get an estimate before any work begins.

Yes. We install the SD501U, dedicated ionizer faucets and filter systems, and we can core drill your countertop and remove an old reverse osmosis system.

Yes. We look up what your water utility reports for your zip code and test your tap water, then recommend the carbon pre filter and filtration setup that suit your home and your ionizer.

Bring your machine to the center on Beach Boulevard for deep cleaning, repair and maintenance. Installations are done in your home, across Orange County. The first 10 miles, round trip, are free; longer trips add a mileage charge.

Both work. Walk in any time during business hours, or book ahead so we expect you.

Yes, there is parking at the center at 17401 Beach Boulevard in Huntington Beach.

Just the machine. If you think something is wrong with the hoses, diverter, power cord or another accessory, bring that part too so we can check it.

Yes. A family member or friend can drop off or pick up for you.

We send you a text when your machine is ready for pickup.

We accept all payment methods.

No. There is no fee to have us look at your machine.

No. Filters and replacement parts are priced separately from the cleaning.

Yes. Our text only line is (714) 951-8832. For calls, use (714) 596-9696.

We let customers know about holiday hours in advance.

Check the label on your current filter. MW-7000HG means the HG filter. If it reads F8, HG-N or FC1, you need the FC1 filter, which replaces the discontinued F8 and HG-N. Call us to confirm the price.

Enagic recommends a new filter every six months. Your machine also alerts you at 1,500 gallons. We can install the new filter and reset the filter counter for you.

They may fit, but Enagic says non genuine filters immediately void the manufacturer's warranty. Every filter, part and accessory we sell is 100% from Enagic.

A standard pre filter set up for the water in your zip code. It sits ahead of your Kangen machine, or your whole house, and takes the load off your Enagic filter. Ask us which one suits your water.

Yes. We carry filters, cleaning supplies, machine parts, faucets, fittings, bottles, meters and books, and every filter, part and accessory comes from Enagic.

Add items to your order list in the shop, then email the list to us or call (714) 596-9696. Shop prices are before tax and shipping. If an item is listed at the wrong price, we will contact you before filling the order.

Yes. Pick up at the showroom in Huntington Beach, or ask us to ship by FedEx.

Your order list is saved in your own browser on the device you used, so it is still there when you come back. Nothing reaches us until you email the list or call.

Yes. We are an Enagic Independent Distributor, and our showroom has machines set up and running so you can compare them before you decide.

We ship domestic and international orders by FedEx. Orders are processed Monday through Friday, excluding US holidays. FedEx Ground Home Delivery takes 3 to 7 business days.

If you are not satisfied with a purchase, return it within 30 days for a replacement or refund. Returns are subject to a 10% restocking fee, and items must be in new condition with all original packaging and proof of purchase.

Shipping charges, installed faucets, water bottles, water bags, water sprayers, and used filter systems and filter cartridges are not refundable.

If an item has a defect in its materials or workmanship, you can return it within one year of purchase.

Contact us within 10 days and we will help you file a claim with the carrier. Claims can take up to 30 days. We cannot refund packages the carrier confirms as delivered.

They may. Import duties, taxes and customs fees are set by the destination country, are not included in our shipping price and are collected by the carrier at delivery.

The walk through call is every Monday from 5 PM to 6 PM on Zoom, in Vietnamese. Community training is every Wednesday at 7 PM at the center. It is free and open to everyone.

We recommend registering ahead so we can save you a seat.

A business presentation and product demonstration with Enagic leaders from across Southern California, with a buffet lunch. It is held several times a year at White Palace 2 in Santa Ana.

Send the short form on the Partner page. It goes straight to Annie, who will reach out to talk about your goals, the products and how the business works. There is no cost and no commitment to start the conversation.

The chat on this website. It answers questions about Kangen machines, filters, cleaning and your tap water, and points you to booking. It runs on Claude, an AI model made by Anthropic.

No. Its replies are written by AI and can be wrong. For anything important about your machine or an order, call the center at (714) 596-9696.

No. For a problem with your own machine, it will suggest bringing it in or calling us, so a technician can take a look.

No. To reach us, call (714) 596-9696, email kangenservicecenter@gmail.com or send the booking form.

No. Kangen Water and Enagic machines are not evaluated by the FDA to diagnose, treat, cure or prevent any disease. Talk to your doctor about any health question.

Your messages go to Anthropic so the assistant can write each reply. This website does not save the conversation, and it is gone when you close or reload the page. Please do not share payment details or health information in the chat.